General Terms and Conditions
This page sets out the rules that govern use of New Funclub and the relationship between us and our players. It explains account responsibilities, eligibility, acceptable platform use, how bonuses and payments are handled, how disputes are dealt with, and how we update these terms. Please read the sections below carefully before registering or placing wagers.
Account responsibilities
When you register an account you are responsible for keeping your login details confidential and for all activity that occurs under your account. We may require identity verification and supporting documents before approving withdrawals or at any time we reasonably consider necessary. If verification is requested, withdrawals may be held until the checks are completed. You must notify us immediately if you suspect unauthorised access.
Eligibility requirements
By creating an account you confirm that you are legally permitted to use the platform in your jurisdiction and that the details you provide are accurate. We allow only one account per person unless otherwise agreed in writing. Use of IP-masking tools or other methods to disguise location is prohibited and may lead to account suspension and forfeiture of funds.
Acceptable platform use
Use of the site must be lawful and in line with our rules. Abusive behaviour, attempting to exploit system errors, operating multiple accounts, collusion, or use of automated tools and prohibited strategies may result in account restrictions or closure and loss of winnings. Chargebacks, disputed deposits, or attempts to manipulate games or promotions will be treated seriously and may result in funds being withheld or accounts closed.
General bonus and promotion rules
Bonuses and promotions are subject to separate promotional terms in addition to these general terms. Where required, wagering requirements, eligible games, maximum stake while playing bonus funds, and cashout limits will be stated in the specific promotion terms. Some promotions include special conditions - for example, winnings from a pre-authorised but uncollected deposit may be restricted to a 2x maximum cashout in certain circumstances. We reserve the right to refuse, cancel, reclaim, or adjust bonuses where abuse is suspected or where promotional conditions are not met.
Deposits and withdrawals
Available payment methods, minimums and maximums may vary and are displayed in the cashier. Deposits that are declined or charged back may result in account closure and forfeiture of winnings. Withdrawals are subject to verification checks and may be delayed while we carry out standard anti-fraud and KYC procedures. We may apply reasonable limits to withdrawals and require additional documentation before releasing funds.
Dispute resolution
If you have a question or dispute, contact our support team at [email protected]. We will aim to respond and resolve issues promptly. While an investigation is ongoing we may temporarily suspend accounts and withhold funds where necessary to protect both parties. If we are unable to resolve a dispute directly, we will work with you to find an appropriate next step, which may include independent review where available.
Updates to terms and conditions
We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after updates indicates acceptance of the revised terms. If you do not agree with any change you should stop using the service and close your account.
Responsible play
We support responsible gambling. Players may request self-exclusion or other account controls by contacting [email protected]. We also encourage players to manage deposit limits and seek independent advice if gambling causes concern.