Responsible Gambling at New Funclub Casino

At New Funclub we take responsible gambling seriously. We want players to enjoy themselves while keeping play controlled and safe. This page explains the principles we follow, the support we offer, and practical steps you can take to manage your play.

Player protection principles

We prioritise player safety, clear information and practical controls. We may require identity verification before allowing withdrawals and will take action if we detect behaviour that risks a player’s welfare or violates our terms. Our aim is to help players stay in control and to respond quickly when intervention is needed.

Activity-control tools

If you want to limit your activity we can apply a range of controls on request. At present these measures are managed by our support team rather than through a self-service panel, so please contact [email protected] to request changes.

Deposit limits

You can ask us to set daily, weekly or monthly deposit limits on your account. Limits can be raised or lowered after a cooling-off period and may require verification to process.

Loss limits

Loss limits help you cap how much you can lose over a set period. If you want a loss limit applied, contact [email protected] and we will outline available options and any waiting periods.

Time limits and breaks

Short time-outs and temporary account breaks are available for players who want to pause their activity. These can range from 24 hours to several weeks depending on your needs.

Self-exclusion

If you need to stop playing entirely for a period, you can request self-exclusion by contacting [email protected]. When self-exclusion is in place your account access will be restricted for the agreed duration. We will confirm the details and next steps when you make the request.

Signs of problematic behaviour

Watch for warning signs such as: spending more than planned, chasing losses, neglecting responsibilities, hiding gambling activity, or feeling distressed about play. If you spot these signs in yourself or someone close to you, consider taking immediate steps to limit activity.

Tips for maintaining control

Practical measures that help include setting strict deposit budgets, taking regular breaks, using time-outs when needed, avoiding gambling when upset or under the influence, and not using credit to gamble. Be honest with yourself about limits and involve a trusted person if you feel risk.

Professional help and support

If you need further assistance, seek local professional support, speak with a healthcare professional or financial adviser, or contact relevant support services in your area. If you want help from us to apply limits or self-exclude, contact [email protected] and we will assist you promptly and respectfully.